How it works

How care begins

A simple, supportive process to get the right care in place, at the right time. There is no pressure and no obligation.

Call us on 01622 804 574 or request a call back. Tell us a little about the person who needs support and what has prompted you to look for care.

We talk through your situation, health, routine and wishes, and answer your questions. We tell you honestly whether and how we can help.

We write a clear plan built around the person: what support they need, when, and how they like it done. You see it and agree it before care begins.

Your carers arrive and care starts. We keep in touch, listen to feedback and review the plan regularly as needs change.

What it helps to have to hand

The name and age of the person who needs care

A little about their health and daily routine

Any hospital discharge date, if there is one

Any questions or worries you would like to talk through

Is the first conversation free?

Yes. Call us for a free, no-obligation chat about your care needs.

Will I see the care plan before care starts?

Yes. We agree the plan with you before care begins and review it regularly.

Can care start quickly?

Call us and we will tell you honestly how soon we can help.